Refund policy
We have a 14- day return policy, which means you have 14 days after receiving your item to request a return.
Returns will be denied if item has been swapped, replaced, damaged, and or we expect any misuse of our return policy.
Non-Returnable Items The following items are not eligible for a return or refund:
- Items that have been swapped or replaced with a different product
- Items that have been extremely damaged due to misuse, mishandling, or neglect
- Items showing signs of tampering or that are not in their original condition
To start a return, you can contact us at dfrisella@delucasonestopshop.com Please note that returns will need to be sent to the following address: 6541 Mardel, St. Louis, Mo 63109
We will send you a pre- paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dfrisella@delucasonestopshop.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.